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platform
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empowering partners to handle not only cloud services but also managing them pre and post sale.
They key to being successful in providing any hosted services is automation, billing and customer management. As part of our offering this part of the back office can be provided to partners to take care of all those burdens
Management Interface
A consolidated management interface allows the provisioning, support and modification of services in real-time. Backend management capabilities and a customer self-service interface ensure efficient automation and management of services.
 
Branding
ThinkGrid's platform can be completely branded from service to service; from interfaces to URLs, based on our partner's go to market strategy, giving the partner a very fast and corporate platform that ties very closely with existing strains of business.
Multi-Tiered
Our platform allows the setup of roles and users within the management interfaces, both for admin management and also for users of services, giving our partners and customers the freedom to design how and what their users can interact with. The platform can also allow partners to support their own resellers, so that discounts and consolidated billing can be used, so can be used in distribution models.
Customer management and communication
Control all of your customer information, invoicing, products and services. Drive up-sell and cross-sell. You can also use the system to send newsletters and information to your customer base.
Plan and service creation
Build your own cloud computing service offerings, resources and bundles. Price them however you wish - billing period, discounts and promotions, etc. Tailor them to specific vertical markets or your target customer base.
Back office provisioning and work flow
Control provisioning of your products and services and define rules for either automatic or manual provisioning. Add in work flow for payment, and have real time management of services.
Utility Billing
Create a single consolidated invoice aggregating many different services. Construct plans, set resource limits and upgrade limits. Allow customers to add resources to a base plan. Define your own resources and upgrade paths. Bill any type of product or service and set work flows to accept online orders and invoice services that are delivered manually (e.g. professional services). Receive automated payments and input manual payments. Apply payments to customer invoices automatically or manually.
Ecommerce store
For partners looking for transactional services, ThinkGrid provides a brandable ecommerce store and self-service interfaces which link in to the provisioning and processing automatically.
Connectwise Integration
The ability to integrate your Connectwise billing straight into the platform to bring unity to billing in one-click
Service APIs
The service API provides integration with ThinkGrid to provision items such as Hosted Exchange, Dynamic Servers or Desktops with remote calls. Provisioning, management and other elements of the services can be done on the fly.
Customer Management APIs
For users wishing to utilise some of ThinkGrid's billing platform, customer data can be managed along side the Service API, allowing for pricing, upgrade paths and even a store to be integrated directly.
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