Manage public phone number allocation for clients and extensions easily. Export and import DIDs in no time, using an interface designed to automate as much as possible.

Choose the best call cost channel using intelligent route selection based on the time of call and call destination. The system minimises costs, leads to provider independence and increases the uptime of the communication system.

On each channel the administrator can set the maximum number of calls. Avoid traffic congestion by synchronising with the channel technical or imposed limit.

The number of concurrent calls can be set on reseller, client or extension level. The customisation of the service plan can be done according to the anticipated traffic.

Improves privacy protection, automates tasks and increases user productivity. Filter incoming calls based on caller ID and time of call, using rules that can perform a set of predefined actions, like hang-up and transfer to certain destinations.

When you're not at your desk be sure not to miss important calls. Forward calls to another extension or even to your mobile phone.

An interesting feature that gives you the ability to pick up calls ringing at other extensions. A secretary can answer another employee's phone without leaving their own desk.

Calls can be parked in a private lot and picked up later according to the parking lot preferences. The feature is very useful when you want to put multiple callers on hold and allow these calls to be answered by somebody else.

Calls can be transferred between the extensions of the PBX, or even to public phone numbers. When an important call arrives, a secretary can transfer the call directly to the manager's mobile and the caller will be none the wiser.

Record important calls like customer calls as part of satisfaction improvement programmes or abuse prevention. Call recording can be event driven (e.g. employee presses a button) or unconditional (setup by management).

Receive fax messages directly in your email client inbox. Users can receive fax notifications or even fax messages as PDF files by email. The faxes are also available in a fax management interface.

Never miss important messages when you're out of the office! The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened to while out of office, or can be sent by email to the mailbox's owner.

Be sure that only important calls will reach you! This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

When you are busy, make sure that nobody can disturb you. This feature can be activated and deactivated from the phone terminal.

Make sure that somebody will take the call. By enabling this feature, the call gets forwarded to another extension if not answered within a specified amount of time.

When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

Easily upload, delete and change sound files that are used by PBX on prompts, messages, IVRs, etc. The sound management is AJAX based, and provides folders and multilingual support.

Hold music can be responsible for the customer's mood - especially after several minutes of waiting on the phone. Music on hold playlists can be easily organised and customised using the management interface.

IVRs are easier to build with the very good quality text2speech technology embedded. Converting text to natural speech has never been easier, even if the message is in a foreign language.

Share information and ideas quickly and easily. Enable virtual meetings with your customers, partners or co-workers next door or overseas. Full featured conference functions, giving the extension the option to set up passwords, room sizes, recording, volume, etc.

Companies can assign a special phone number employees can call from a public number in order to check their voicemail messages. This features provides fast, affordable and centralised access to voicemail from public phones.

The new intercom and paging features are highly customisable, allowing an extension to broadcast messages to groups or to particular extensions. Phone system administrators can select which extensions are allowed to use intercom and paging.

Maximises uptime by addressing hardware or even software failures. Ready for mission critical applications.

You can optimise call costs by choosing the best route according to the defined time intervals. Schedule events that must happen at a certain time of the day, for example automatic redirects to voicemail or to mobile.

Maintain server health and performance with monitoring of main services. The predefined thresholds, email alerts and triggered events make sure that the server is self-healing if something bad happens.

Monitor user activity with detailed reports and statistics. Accurately bill customers from third party applications. Make sure that the sales queue is answering best to requests. A wide range of reporting tools is available for administrators and management.

Create complex auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can cut staffing costs and increase customer satisfaction.

Build complex yet simple to use IVRs with a wide range of predefined actions. Text to speech, IVR schema builder and analyser, IVR test mode and IVR cloning are just a few of the features that can help your business to develop high quality IVRs in no time.

Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximise company resources utilisation, improve customer satisfaction and even guarantee SLA terms.

Detailed call queue reports and statistics are vital for call centre monitoring. Performance indicators, including calls report, answered / unanswered report, call distribution report, agent report, status report etc. help management optimise human resources and business processes.

When you are out of the office or on the road you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy - they can join conferences by dialling a phone number assigned for this purpose.

The new call screening features are particularly helpful for call centres that want to filter calls by destination. Banks, insurance companies or even small businesses can use call screening in order to comply with local regulations and to guarantee customer satisfaction. The system can accommodate millions of numbers in the filtering list.

Extensible group management support, the foundation of a new set of features targeted to enterprise users. Groups simplify management, speed up operations and open the gate to new features.

The callback features implemented can be configured in many ways, making various services possible. Providers can choose to deliver the best service to their customers. They can guarantee the lowest cost and scaling the number of subscribers is straightforward. This is also a very useful feature for businesses of all sizes.